Ample choices in customization process: 'Buyers House of Inspiration were expertly guided'

There was even a Deluxe route, where they could completely determine the layout themselves. This customized route was supervised by TW3 buyer assistance.

TW3 is a real estate agency in Rotterdam, specializing in advice and sales of new construction, sales of existing construction, rentals and buyer guidance. For the House of Inspiration in Rotterdam, they handled the sale and buyer assistance. A total of 53 homes were involved. TW3's buyer supervisors made sure that buyers were informed about all the possibilities so that they could make their choices. The buyer supervisors then arranged everything with the contractor. "We work for several large contractors, such as Heijmans and BAM, as well as medium and small contractors. In this case, ERA Contour was our client. It was the first time we worked with this party," says director of buyer support Roland van den Berg. "In this project, we offered a lot of flexibility. In the house, stairs, bathrooms and voids could be determined according to the buyers' wishes. That takes a lot of time and energy in terms of guidance."

TW3 buyer assistance has so much experience that it could easily provide the flexibility that was needed. And buyers could also turn to the real estate agency for questions and advice. Van den Berg: "Broadly speaking, we have a fixed working method, but we always adapt to the client's process. Moreover, we always work objectively: we follow the builder's process, but also stand up for the buyers' wishes. From our experience, we are a reliable partner for both parties."